Shipping policy
Order Processing & Dispatch
We prepare and dispatch all customer orders within 1–4 business days after payment confirmation, reducing waiting time to ensure customers receive their seafood products in a timely manner.
International Shipping & Delivery Time
Our standard international delivery usually takes 6–14 days to reach most global destinations. Delivery times are estimated and may vary according to different shipping regions and local customs clearance situations. You can select the rush shipping option at checkout if you need expedited delivery services.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout before payment completion, with no hidden fees or extra charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations before placing an order to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood products, which effectively protects items and maintains product freshness during transit.
For high-value orders, optional shipping insurance is available at checkout, providing reliable shipment protection and extra peace of mind for every purchase.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping rules, customs clearance or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@paullife.shop or phone: +64 21 847 3920.
Thank you for choosing PAUL EDGEWORTH! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.